Help & FAQ

Tap the piece on the spotlight card while the stylist is showing it to add it to your basket, then tap the cart icon (top-right) to check out. You can keep adding pieces across the show and pay for everything at once on Shopify.

Adds the spotlighted piece to your basket (a per-device cart you can keep filling up across the show). When you're done, tap the cart icon top-right to checkout everything at once on Shopify.

Yes — tap the Basket button at the bottom-left of the live to open the full pieces sheet with every product in this show.

Tap Claim on any "EXTRA % OFF" banner at the top of the basket sheet. The discount auto-applies the moment your cart total clears the minimum spend. The stated savings reflect at Shopify checkout when the voucher has a code attached.

Card (Visa / Mastercard), Apple Pay, Google Pay, cash-on-delivery, and BNPL where supported (Tabby, Tamara). All processed by Shopify — we never see your card.

UAE orders typically arrive within 2-4 working days from Burda's Dubai warehouse. You'll see a tracking number in your order details once it ships.

Yes — open /account/orders and tap Cancel order on the row you want to cancel. If you already paid, Shopify refunds you automatically.

No — Reorder from any past order in /account/orders sends the same items straight to a fresh Shopify cart.

Open /account, type your email, and we'll send a 6-digit code. No password required. The same email links your live activity to your Shopify orders.

Yes — /account/addresses lets you add multiple addresses (Home, Work, etc.) and pick one as default. We pre-fill it at Shopify checkout.

Tap the heart on any piece during a live → it lands in /account/wishlist. Tap it again from there to remove.

Open their profile (/sellers) and tap Follow. We'll ping you in your notifications inbox when they go live next.

Yes — message us in your DM thread from the show you bought it on (or start a new one from /account) and a VA will arrange pickup. Returns are accepted within 14 days in original condition.

Reply in your existing DM thread with the stylist's VA — they handle order issues directly. If you don't have one yet, message any stylist from a live show and the team will route you to the right person.